Jul22th2009

Frequently Asked Questions

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Orders
1.Can I cancel my order?
2.How do I cancel my order?
3.Attention of The First Order
4.Details on Purchasing
5.How do I check my order status?
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Payment Policy
1.How do I make a payment?
2.How do I know my payment has been received?
3.How do I ask for an invoice?
4.What is Paypal?
5.The advantages of paying with Paypal
more

Shipping & Delivery
1.When will I receive my items after ordering
2.What is processing time?
3.How to change my shipping address?
4.How do I calculate the shipping cost?
5.How Are Goods Shipped To Me From China?
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FAQs
1.The safty of personal & business information
2.How do you choose your vendors or factories?
3.Policy On Fair Use Of Our Website Materials
4.Only Use English In Customer Support Queries
5.The minimum number of pieces you can buy
more

Account
1.Creating the account before buying from us
2.How to create a buyer account?
3.How to activate an account?
4.Can I cancel my account?
5.Can I re-activate a new account?
more

Products
1.What should you do when the item is broken?
2.The received item don’t match the description
3.Are all your products brand new?
4.The voltage and electricity standard of items
5.The problems about the accessories & adapter
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Drop Shipping Policy
1.Details Of How To Drop-Ship With Chinaecarts.
2.The items of a dropship seller’s customer
3.How do product returns & product support work
4.Advice for getting the most out of us
5.Drop-shipper Returns Policy
more

Customs-Duties-Tax
1.Customs Clearance Issues
2.“Do I have to pay tax on orders I buy?”
3.Declared Value: Packet Value Affects Tax
4.Declared Contents: Packet Contents Affect Tax
5.How To Pay Import Taxes
more

Prices & Discounts
1.Large Order Quotations
2.How We Calculate Extra Discounts
3.How To Get Extra Wholesale Discounts
4.How can I view prices in different
5.The Price Is Red – What Does That Mean?
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Warranty & Dispute
1.After-Sales Service For All Products
2.What can I do if I have not received refund?
3.What is your return policy?
4.What is your procedure for returning goods?
5.Can I return defective items to you?
more

About Us
1.What is Chinaecarts?
2.Why Can I Trust CHINAECARTS LIMTIED?
3.The difference between Chinaecarts and others
4.How To Contact Chinaecarts?
5.Can I visit you?
more

Terms and Conditions
1.Details of Security Statement
2.Necessary Instruction of Purchasing
3.Returns and Warranty
4.When does The 1 Year Warranty Start from?
5.Who Pay for Returning?
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