Chinaecarts | China Gadgets BlogWholesale Electronics and the Gadget Business

Terms and Conditions you should know relating to deliveries:

• Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country’s VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!
• Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don’t order PAL products for your market. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers. If the driver’s seat is on the left, don’t order left side passenger sun visor Car DVD Monitors! Duh!
• Additionally, there are some (cool) types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and quasi-medical products, that are not legal (booo!) to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. Chinaecarts will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country’s local Customs – either in cases where the goods are turned back, or in cases where the goods are seized. In addition Chinaecarts is not responsible for informing you of possible import restriction issues before or after purchase.
• We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.
• Delivery time: If there is a possible delay due to the warehouse being out of stock, we’ll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.
• If you are at all unsure about importing goods from China, start with Chinaecarts. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!

Chinaecarts Privacy Policy

Chinaecarts operates its internal records system in accordance with standards similar to European Data Protection Law requirements.

In summary:

- No data that we hold about you will ever be shared with third parties.

- Employees of Chinaecarts are contracted to confidentiality clauses.

- Your email address will never be shared or abused.

- We do not store any data about you that is excessive to our requirements.

- We do not track or store personalised details about your web browsing.

- Customer data is stored securely and disposal of records on paper is via shredding.

- If you wish to know what data we have on record about you or your orders you are entitled to request a copy.

In situations where we have to request e.g. credit card scans / bill copies for first order payment verification (a standard anti-fraud measure which is detailed in our knowledgebase), then we will not store any of your submitted data longer than is necessary to complete the verification check on your orders.

You have the right to request us to cancel your account, but we will store your data from previous orders for accounting and anti-fraud purposes.

What financial data does Chinaecarts hold?

Since all credit card payments are handled through Paypal, Chinaecarts does not have access to any of your financial details except the name, email address, and billing address submitted through Paypal.

Payment using Paypal during the Chinaecarts checkout process is a secure encrypted process.

Chinaecarts Terms and Conditions – Eligibility For Accounts And Purchases
Who is eligible to sign up for a Chinaecarts wholesale buyer account and place orders?

Anyone, whether a company or private individual, may sign up for a Chinaecarts wholesale buyer account. The same benefits and terms apply to all Chinaecarts registrants. (Chinaecarts accounts are only available to people over the age of 18.)

The only major exception to the above is that Chinaecarts is an export wholesaler only, so we cannot ship to addresses inside Mainland China!

Customers are required to register with full and accurate personal data and contact details. Pseudonyms are not accepted. Companies registering are still required to have a named individual both on the account billing address and order shipping addresses.

Every Chinaecarts account must have a valid phone number which we can use to contact you in the case of order queries or delivery exceptions.

Chinaecarts strongly advises customers to register an account with the same details as the person / company making the payments for orders. If the Chinaecarts account does not match your payment source this is likely to lead to delays processing your first order while we contact you to verify the payment is authorised. In the case of dropshippers we advise making your first purchase a delivery to your own billing address in order for us to verify that you are a bona fide customer.

Are customers who register at Chinaecarts under any obligations?

Customers who register at Chinaecarts are implicitly acknowledging that they agree to all our terms and conditions as published in this section of our online Knowledgebase. Registrants are required to submit full and true contact details.

There are no contractual obligations to buy anything at Chinaecarts.com

There are no membership fees or hidden charges for ordering from Chinaecarts. Please find out from your country’s Customs about possible import duties, taxes, charges, and regulations pertaining to imported goods.

Are there any minimum order quantities or maximum order limitations?

Basically, no. Chinaecarts has no MOQ and can also fulfil very large orders of electronics, including factory production runs beyond our warehouse stock capacity.

Before placing orders over 100 pcs of any product you are advised to begin by ordering smaller batches of samples.

Customers requiring bulk lots of over 200 pcs are advised to order samples first then revert to Chinaecarts using the ticket system to request special price & delivery quotations.

Are there situations where orders are not accepted?

Chinaecarts reserves the right to cancel orders and return payments if the ordered goods are not available or the customer’s account or payment do not meet the conditions for delivery.

Chinaecarts recommends all customers make their first purchase for samples of products rather than large wholesale lots. This allows you to evaluate which products are suitable for your market, and makes it faster for us to approve your first order. Large first orders are subject to payment verification checks, which can delay the processing of the order.

Common reasons for immediate cancellation and refund of orders are:

- Non-authorised dropshipping / shipping to an address substantially different to the billing address. Please see our notes in the knowledgebase about how we verify first-time customers’ accounts for dropshipping and delivery to addresses other than the billing / payment address. If orders are received which do not meet immediate approval, they will enter a checking process for up to three working days, in which Chinaecarts will attempt to contact the customer to verify that the payment is authorised.

- Orders which appear to be blatant fraud attempts, e.g. shipments to Nigeria, will be immediately cancelled and the payment returned to the originating Paypal account.

- Orders submitted with insufficient delivery details, e.g. PO box addresses; incomplete addresses; no delivery phone number; no tax details for certain countries; no agreement received to special import / declaration / delivery terms communicated by Chinaecarts. In such cases Chinaecarts will make all reasonable attempts to contact the customer to update the order details, including emailing from two different addresses and telephoning the customer at least once. If confirmation is not received the order will be cancelled and refunded within another 5 working days, and an explanation provided in the comments for the refund.

- Customers who have open Paypal disputes, complaints, chargebacks, etc on other orders on their account may have new orders put on hold or cancelled/refunded depending on the nature of the case.

- Customers who have past disapproved / cancelled orders on their account

- Customers attempting to order with Paypal payments, who have been refunded on previous orders for not meeting payment verification standards, and who have been requested to pay by bank transfer instead, will have their orders immediately rejected.

- Customers who attempt to open a new Chinaecarts account to circumvent order cancellation records on previous accounts will be subject to immediate order cancellations.

Chinaecarts reserves the right to cancel accounts and refuse processing of orders at their discretion and for reasons above and beyond the criteria mentioned above.

In cases where orders are refused before processing, Chinaecarts will attempt to refund the full original payment to the best of their ability.

Chinaecarts operates a strict policy in relation to abusive or inappropriate communications with our employees. This includes abuse of the website reviews system and other commentable parts of the website such as the blog or forums. Customers will be warned in such cases before accounts are suspended.

Chinaecarts Wholesale Ltd. (hereinafter Chinaecarts) values the privacy of our visitors/customers and takes every known precaution to safe guard the information we collect from unauthorized use. The following is a detailed explanation of the privacy policy for Chinaecarts.

WHAT INFORMATION DO WE COLLECT?

Chinaecarts believes it is important for you to know what types of information we collect when you use our site. We employ various methods for collecting information. To begin with, we use cookies? that are needed to compile aggregate non-personally identifiable information about the visitors to our web site. Personally identifiable information consists of information that is unique to you, such as credit card numbers, bank accounts, social security numbers, home address, email address and the like. This is the type of information that most people consider private and deem the most important to protect from unauthorized access. Non-personally identifiable information most often consists of things such as your search preferences, the types of products you have bought, how many times you have visited a particular web site, etc. This type of information is usually associated with a particular computer or IP address but not with a particular person. “Cookies” are pieces of information generated by a Web server and stored in the user’s computer, ready for future access. Each time you access our web site; our server finds the relevant cookie on your computer. The information contained within that cookie is then used to customize your experience with our site. The following is a list of the information we collect: Email, Name, Company Name, Street Address, Post Code, City, Country, Telephone Number, Password.

WHY DO WE COLLECT THIS INFORMATION?

We use this information in order to serve the needs of our customers. We need to know who you are in order to verify the credit card information you have sent us. We collect several pieces of personal information from you in order to complete this verification process. The non-personal information that we collect from you is used in order to offer you better service and to make your experience with our site more enjoyable. Any information that we may inadvertently collect from you, that does not serve one of these reasons stated above, is immediately purged from our system.

HOW IS YOUR INFORMATION PROTECTED?

We use the latest in encryption technology, including 128 bit SSL encryption to ensure that any sensitive information that is sent by you to us via the Internet is protected from unauthorized interception. We employ the latest in firewall protection to prevent unauthorized access into our information storage areas. We maintain a rigorous hiring process to screen out potential employees with criminal backgrounds. All employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities. We also have back up servers and power supplies to guard against power outages and other natural occurrences that could pose a threat to the integrity of your personal information. Passwords are required in order for you to gain access to your account. Once an account has been terminated, measures are taken to remove those users from the system who no longer need access to our system. When an employee is terminated or is no longer with the company, we change the access codes that the employee used to access any customer accounts. Account login sessions are terminated after three failed login attempts; all terminated login sessions are logged for follow-up. Passwords must contain at least six characters, one of which is nonalphanumeric. Passwords are case sensitive and must be updated every 90 days. Unused customer accounts, those that have shown no activity for 6 months are purged from our system.

WHO HAS ACCESS TO MY INFORMATION?

Only those employees that are responsible for handling your account have access to your information. Additionally, employees in our technical department may have access to your information in order to conduct routine checks on the integrity of our system and in order to perform necessary maintenance work. In order to process your credit card we have to consult with an out side credit card processing company. These processing companies are regulated by the banking industry and must meet certain security requirements in order to be in business. The processing companies will have access to your credit card information, billing address, name, and possibly your telephone number. The processing company will communicate with the issuing bank of your credit card in order to get final approval to charge your credit card for the product or services we are providing for you. Should you choose to receive additional information regarding one of our services or products, we may pass your email address to one of our partners who offers similar products or services that you might be interested in. Additionally, judicial requests by a duly authorized court will require us to divulge certain information regarding your account should that situation arise. Finally, should our company ever be bought or sold, your account information would then become the property of the new owner/entity.

CAN I CORRECT OR REMOVE INFORMATION FROM YOUR SITE?

You always have the option to view your account to make sure the information we have collected from you is indeed correct. You also have the option of removing any information from your account that you wish to keep private. However, please note that removing certain information such as your email address, contact information, and the like may greatly hinder our ability to effectively provide the service or products you have requested. We recommend, that you contact us first to discuss which information you may remove without interrupting the quality of service we intend to provide for you.

CAN I OPT OUT OF HAVING CERTAIN INFORMATION COLLECTED?

You have the option of disabling your computers ability to accept or transmit cookies. This will prevent us from gathering certain non-personally identifiable information from you. You also have the option of removing yourself from any email distribution list that you may have signed up for.

NOTICE OF CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy at any time. However, if any changes do occur, we will publish the changes to our web site and post a notice on the home page that a new privacy policy has been implemented. We will also take reasonable steps to contact you personally to let you know of the new changes. Should the company be bought or sold to someone else, we will take reasonable steps to notify you personally. You will then be given the option to keep your account open or to terminate.

Chinaecarts Terms and Conditions – Refunds and Cancellation

Can customers cancel an order?

There is no need to contact Chinaecarts to cancel orders which have not been paid for. These orders will expire automatically after a certain period. Chinaecarts permits checking out of orders using the online shopping cart as a system for customers to generate proforma invoices for themselves and to keep records of prospective purchases. Only orders that have actually been paid for are activated and entered into the order checking / processing system.

In general, Chinaecarts can accept requests for cancellation of paid orders up to the working day on which the order enters the status “processing”. Customers can request cancellation of orders by phone or email (support ticket) quoting their order number.

If a customer requests cancellation of an order after the order is in processing (i.e. goods checking and packing) in our warehouse, or after the goods have actually been dispatched from the warehouse into the delivery logistics system, Chinaecarts reserves the right to charge a restocking fee, deducted from the resultant refund or credit. In fact in most cases we will not charge this fee, because we are nice people.

If you have made a payment using Paypal, and the payment is “pending”, e.g. waiting for an e-check to clear, Chinaecarts can accept cancellation at this stage, and the refund can be made in the form of cancelling the receipt of the payment in Paypal before it clears. In these cases the customer needs to provide a Paypal transaction ID.

Does Chinaecarts deduct restocking fees on cancelled orders?

- Orders will be refunded in full without any deduction of restocking fees in the majority of cases. In particular, where an order is cancelled or refused during the initial order checking process, the full payment will be refunded.

- In the majority of cases where a customer requests a cancellation and refund during the time an order is in processing, prior to the dispatch of the items from the warehouse, a full refund can be made without the deduction of any restocking fees or other fees.

- If an apparently bona fide order has been placed, and has entered processing in our warehouse, Chinaecarts does reserve the right to charge a restocking fee up to 20% of the value of the goods, at our discretion. The most likely instance where this is applicable is where the customer requests a cancellation of the order for reasons beyond Chinaecarts’s control, but the goods have already been dispatched from the warehouse and Chinaecarts actually incurs costs physically returning packages from Hong Kong or Shenzhen depots back to our warehouse. Another possible instance where we may charge restocking fees is where a customer cancels several processing orders all at the same time.

- Additional charges may be deducted from refunds in cases where goods have been shipped overseas and are returned for reasons beyond Chinaecarts’s control, and where as a result Chinaecarts incurs return shipping charges and China import duties and taxes, as well as further domestic shipping expenses.

- If the consignee refuses to accept receipt of goods because they have changed their mind about the purchase, or because they do not accept paying their own country’s import duties and taxes, or for similar reasons beyond Chinaecarts’s control, Chinaecarts will deduct from the refund all of the expenses incurred in returning the goods to us in China. For this reason it is particularly important for customers to be aware of import regulations in their own country, and for dropship vendors to inform their customers about possible taxes on imported goods. It is the responsibility of the buyer, not Chinaecarts, to find out full information about import regulations and taxes in the consignee’s country, in advance of placing a payment for an order.

How does Chinaecarts offer refunds to customers for cancelled orders / returned orders?

The following general conditions apply to refunds made by Chinaecarts:

- Refunds can be made in the form of credit extended by Chinaecarts against future orders.

- Refunds can also be made using Paypal.

- Paypal refunds will be completed within 7 working days of the customer’s request or the confirmation of faulty goods. In most cases the refund will actually be completed within 1 working day.

- Orders originally paid by bank transfer are not normally refundable by bank transfer. Refunds can be made to a Paypal account, or in the form of credit for new items.

What small print do customers need to be aware of in relation to refunds for returned items?

A full refund of the buyer’s original item purchase cost can be made in the case of returned faulty items. This is dependent on the following conditions:

a) The customer has communicated with Chinaecarts about the possible fault and received a return slip to authorise the goods return.

b) The goods have been received by Chinaecarts with a properly completed returns slip.

c) The items have been confirmed by the Chinaecarts technical team as faulty, defective, or unacceptable quality.

d) No open Paypal dispute or chargeback exists on the customer’s account.

e) There are no other outstanding bills on the customer’s account.

Please note your original shipping fee is not refundable unless items were wrongly delivered, or as otherwise discussed with the support team.