Chinaecarts | China Gadgets BlogWholesale Electronics and the Gadget Business

Terms and Conditions you should know relating to deliveries:

• Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country’s VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!
• Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don’t order PAL products for your market. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers. If the driver’s seat is on the left, don’t order left side passenger sun visor Car DVD Monitors! Duh!
• Additionally, there are some (cool) types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and quasi-medical products, that are not legal (booo!) to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. Chinaecarts will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country’s local Customs – either in cases where the goods are turned back, or in cases where the goods are seized. In addition Chinaecarts is not responsible for informing you of possible import restriction issues before or after purchase.
• We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.
• Delivery time: If there is a possible delay due to the warehouse being out of stock, we’ll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.
• If you are at all unsure about importing goods from China, start with Chinaecarts. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!

Chinaecarts Privacy Policy

Chinaecarts operates its internal records system in accordance with standards similar to European Data Protection Law requirements.

In summary:

- No data that we hold about you will ever be shared with third parties.

- Employees of Chinaecarts are contracted to confidentiality clauses.

- Your email address will never be shared or abused.

- We do not store any data about you that is excessive to our requirements.

- We do not track or store personalised details about your web browsing.

- Customer data is stored securely and disposal of records on paper is via shredding.

- If you wish to know what data we have on record about you or your orders you are entitled to request a copy.

In situations where we have to request e.g. credit card scans / bill copies for first order payment verification (a standard anti-fraud measure which is detailed in our knowledgebase), then we will not store any of your submitted data longer than is necessary to complete the verification check on your orders.

You have the right to request us to cancel your account, but we will store your data from previous orders for accounting and anti-fraud purposes.

What financial data does Chinaecarts hold?

Since all credit card payments are handled through Paypal, Chinaecarts does not have access to any of your financial details except the name, email address, and billing address submitted through Paypal.

Payment using Paypal during the Chinaecarts checkout process is a secure encrypted process.

Chinaecarts Terms and Conditions – Eligibility For Accounts And Purchases
Who is eligible to sign up for a Chinaecarts wholesale buyer account and place orders?

Anyone, whether a company or private individual, may sign up for a Chinaecarts wholesale buyer account. The same benefits and terms apply to all Chinaecarts registrants. (Chinaecarts accounts are only available to people over the age of 18.)

The only major exception to the above is that Chinaecarts is an export wholesaler only, so we cannot ship to addresses inside Mainland China!

Customers are required to register with full and accurate personal data and contact details. Pseudonyms are not accepted. Companies registering are still required to have a named individual both on the account billing address and order shipping addresses.

Every Chinaecarts account must have a valid phone number which we can use to contact you in the case of order queries or delivery exceptions.

Chinaecarts strongly advises customers to register an account with the same details as the person / company making the payments for orders. If the Chinaecarts account does not match your payment source this is likely to lead to delays processing your first order while we contact you to verify the payment is authorised. In the case of dropshippers we advise making your first purchase a delivery to your own billing address in order for us to verify that you are a bona fide customer.

Are customers who register at Chinaecarts under any obligations?

Customers who register at Chinaecarts are implicitly acknowledging that they agree to all our terms and conditions as published in this section of our online Knowledgebase. Registrants are required to submit full and true contact details.

There are no contractual obligations to buy anything at Chinaecarts.com

There are no membership fees or hidden charges for ordering from Chinaecarts. Please find out from your country’s Customs about possible import duties, taxes, charges, and regulations pertaining to imported goods.

Are there any minimum order quantities or maximum order limitations?

Basically, no. Chinaecarts has no MOQ and can also fulfil very large orders of electronics, including factory production runs beyond our warehouse stock capacity.

Before placing orders over 100 pcs of any product you are advised to begin by ordering smaller batches of samples.

Customers requiring bulk lots of over 200 pcs are advised to order samples first then revert to Chinaecarts using the ticket system to request special price & delivery quotations.

Are there situations where orders are not accepted?

Chinaecarts reserves the right to cancel orders and return payments if the ordered goods are not available or the customer’s account or payment do not meet the conditions for delivery.

Chinaecarts recommends all customers make their first purchase for samples of products rather than large wholesale lots. This allows you to evaluate which products are suitable for your market, and makes it faster for us to approve your first order. Large first orders are subject to payment verification checks, which can delay the processing of the order.

Common reasons for immediate cancellation and refund of orders are:

- Non-authorised dropshipping / shipping to an address substantially different to the billing address. Please see our notes in the knowledgebase about how we verify first-time customers’ accounts for dropshipping and delivery to addresses other than the billing / payment address. If orders are received which do not meet immediate approval, they will enter a checking process for up to three working days, in which Chinaecarts will attempt to contact the customer to verify that the payment is authorised.

- Orders which appear to be blatant fraud attempts, e.g. shipments to Nigeria, will be immediately cancelled and the payment returned to the originating Paypal account.

- Orders submitted with insufficient delivery details, e.g. PO box addresses; incomplete addresses; no delivery phone number; no tax details for certain countries; no agreement received to special import / declaration / delivery terms communicated by Chinaecarts. In such cases Chinaecarts will make all reasonable attempts to contact the customer to update the order details, including emailing from two different addresses and telephoning the customer at least once. If confirmation is not received the order will be cancelled and refunded within another 5 working days, and an explanation provided in the comments for the refund.

- Customers who have open Paypal disputes, complaints, chargebacks, etc on other orders on their account may have new orders put on hold or cancelled/refunded depending on the nature of the case.

- Customers who have past disapproved / cancelled orders on their account

- Customers attempting to order with Paypal payments, who have been refunded on previous orders for not meeting payment verification standards, and who have been requested to pay by bank transfer instead, will have their orders immediately rejected.

- Customers who attempt to open a new Chinaecarts account to circumvent order cancellation records on previous accounts will be subject to immediate order cancellations.

Chinaecarts reserves the right to cancel accounts and refuse processing of orders at their discretion and for reasons above and beyond the criteria mentioned above.

In cases where orders are refused before processing, Chinaecarts will attempt to refund the full original payment to the best of their ability.

Chinaecarts operates a strict policy in relation to abusive or inappropriate communications with our employees. This includes abuse of the website reviews system and other commentable parts of the website such as the blog or forums. Customers will be warned in such cases before accounts are suspended.