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What is your procedure for returning goods?

What is your procedure for returning goods?

Please follow the steps mentioned below to return goods:

1, Contact us first by email or online chatting with detailed description and photos or videos if possible, and we will confirm whether it is operational problem or quality problem.

2, We will advise you with possible resolutions after our confirmation.

3, We will accept your requirement of returning if all the solutions are not workable.

4, You have to immediately sent the items together with the original packaging and accessories unless an exception is agreed in advance.

5, We will inform you once we receive the returned goods. Replacements or repaired items will be shipped back via regular air mail with prior notice.